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Privacy Policy

At 9point8 we know how important it is to protect your personal information. We want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information. This Policy applies to our Web Sites.

 

At 9point8, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.

 

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as: your contact information - e.g., name, postal address, telephone number, and email address; your personal preferences your transaction information - e.g., products purchased, method of payment, amount paid, and credit or debit card number.

 

Non-personal information does not identify you as an individual. For example: we may collect certain non-personal data when you visit our Web Sites, such as the type of browser you are using or the referring URL; or we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes.

 

All references to "Web Sites" in this Privacy Policy mean www.9point8.ca or other 9point8 provided Web sites. You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.

 

9point8 may use your personal information for a number of different business purposes, for example to: fulfill orders and requests for products, services or information; process returns; detect and protect against fraud and error; establish and manage your accounts with us; track and confirm online orders; deliver or install products; track and analyze your purchases and preferences to better understand your product and service needs and eligibility; market and advertise products and services; communicate things like special events, promotions and surveys; tailor our online content or in-store offerings to you based on your interactions with us and your preferences; conduct research and analysis; operate, evaluate and improve our business; and Your Consent 9point8 will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.

 

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it. Our Web Sites Our Web Sites can be browsed anonymously. However, to engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries. If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit 9point8 to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and processing and shipping the order. Information 9point8 Collects Automatically In some cases, we automatically collect certain information.

 

When using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Sites.

 

The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.

 

We may use web beacons or pixel tags to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. For our own research purposes we may link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

 

Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. 9point8 has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.

From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

 

9point8 does not sell or rent our customers’ personal information to any other party. Legal Disclosure 9point8 may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

 

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

 

9point8 is responsible for all personal information under its control. We are accountable for 9point8's compliance with the principles described here. If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:

 

9point8 Customer Service
[email protected]
1-877-799-0839

 

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

 

Important Reminder about email communications: Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. 9point8 is not responsible for any transmission by you of any personal information over the public Internet.  

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